Le Sud Cake Shop Policy

​Hey there, cake lovers! At Le Sud, we pour our heart into every cake, baking fresh and designing with care just for you. Because our creations are custom-made and oh-so-perishable, we've put together a few friendly guidelines regarding cancellations and returns.

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All Sales Are Typically Final (With a Sweet Exception!)

Generally, once your cake order is placed and confirmed, it's a done deal. That's because we immediately start planning and often sourcing special ingredients or getting creative with design ideas just for your unique cake. 

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Need to Cancel? We Get It!

Life happens, and plans can change! If you need to cancel your order, here's how we can help:

• Up to 3 Days Before: If you let us know at least 3 days before your scheduled pickup or delivery date, we can offer a refund.

• Partial Design Work or Products Purchased: Sometimes, even with 3 days' notice, we might have already started on design elements or purchased special ingredients specifically for your cake. In these cases, we'll refund 75% of your total payment. This helps cover the time and resources we've already invested in making your cake dreams a reality.

• ​To cancel, please give us a shout as soon as possible at +64 210 692 761 and orders@lesud.co.nz